Bendigo - Medicare Urgent Care Clinic
Care when it's urgent, but not an emergency
Bendigo - Medicare Urgent Care Clinic
Bendigo - Medicare Urgent Care Clinic is operated by Bendigo Primary Care Centre and partners with Bendigo Health emergency department to provide value based urgent care for people with non-life threatening conditions that require urgent attention but not an emergency response.
This includes conditions like
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mild infections,
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cuts,
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burns,
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suspected fractures or broken bones.
Pathology and imaging services are available as required.
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The centre provides same day treatment for patients who need urgent care to get help faster, while keeping our busy emergency department free for those in critical, life-threatening situations.
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We are located at 121 Arnold Street, Bendigo with available onsite parking for Bendigo - Medicare Urgent Care Clinic patients.
Please call us on 03 5445 5690 during opening hours.
For more information and opening times click here.
Choosing the right care for you
Urgent Care
Bendigo - Medicare Urgent Care Clinic partners with Bendigo Health emergency department to provide value based priority care for people with non-life threatening conditions that require urgent attention but not an emergency response.
Bendigo - Medicare Urgent Care Clinic provides urgent care for injuries and illnesses including: - Mild to moderate infections - Fever - Pain when urinating - Suspected fractures or sprains - Back and muscle pain - Minor cuts and burns - Insect or animal bites - Heartburn, nausea or vomiting - Headaches, migraines and brief fainting or fitting - Constipation, Diarrhoea, abdominal pain - Allergies and rashes - Mild to moderate asthma attacks, coughs and other respiratory symptoms
Emergency Care
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
Call Triple Zero (000) or visit your local emergency department immediately if you or someone you know is experiencing: - Difficulty breathing - Severe Bleeding - Unconsciousness - Lips and face turning blue - Becoming agitated, confused or very drowsy - Chest pain or chest tightness - Sudden numbness or paralysis of the face, arm or leg - Large burns - Serious accidents or trauma - Extreme pain
Visit your regular GP
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Visit your regular GP for non-urgent and routine care
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Visit your regular GP for non-urgent and routine care such as: - Conditions that can wait several hours or days for medical attention - Chronic or long standing health conditions - Routine health assessments - Care Plans - Repeat prescriptions
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Who else can help if Bendigo - Urgent Care Clinic is at capacity or closed?
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
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The team at Bendigo - Medicare Urgent Care Clinic is committed to providing care to as many people as possible each day. We understand that when you're unwell, being seen quickly is a top priority. To help ensure timely care for everyone, our staff may sometimes recommend alternative services that may be better suited to your needs. These options can help you receive the right care faster, while also allowing us to support others in the community more efficiently. Nurse-On-Call Contact Nurse-On-Call on 1300 60 60 24 if you want to speak to someone over the phone or need advice on whether you should seek further medical help. Help is available 24 hours a day, 7 days a week. You will be connected to a registered nurse for immediate, expert health advice. Virtual Emergency Care For urgent care from home or anywhere, Virtual Emergency Care is a free 24/7 service that connects you to an emergency doctor or nurse from your computer or mobile. Virtual Emergency Care is delivered by the Victorian Virtual Emergency Department (VVED). Maternal and Child Health Line Families can get 24/7 support by calling the Maternal and Child Health Line on 13 22 29. This is a telephone service staffed by qualified Maternal and Child Health nurses. The telephone line provides over-the-phone information, advice and referral to all families with young children (from birth to school age).
Find Us
Address
Contact
121 Arnold Street
Bendigo
Victoria, 3550
03 5445 5690
Opening Hours
Monday
10:00 am – 10:00 pm
Tuesday
10:00 am – 10:00 pm
Wednesday
10:00 am - 6:00 pm
Thursday
10:00 am - 6:00 pm
Friday
10:00 am – 10:00 pm
Saturday
10:00 am – 10:00 pm
​Sunday
10:00 am – 10:00 pm
OTHER CARE OPTIONS FOR YOU
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Those unable to get a GP appointment can
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Contact the Victorian Virtual Emergency Department
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Call NURSE-ON-CALL on 1300 606 024
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In an emergency call Triple Zero - 000
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Visit the Better Health Channel for more information
The Bendigo - Medicare Urgent Care Clinic Process
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Registration
All patients will be asked to complete a Patient Registration Form upon arrival. Please remember to bring: - Your Medicare Card (if you have one) - Your Pension / Healthcare / DVA Card (if you have one) ​​All Urgent Care consultations are Bulk-Billed and patients who do not have a Medicare Card will not be charged.
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Triage
Bendigo - Medicare Urgent Care Clinic is a triage-based service. All patients who present to the clinic will be initially assessed and triaged by our Practice Nurse or Doctor. It is helpful if you can bring a list of your medications, this helps our Doctors and Nurses and can make your visit much faster and easier.
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Waiting Times
Patients will generally be seen in the order in which they present to the clinic, however we ask patients to understand that sometimes people may be prioritised based on needs identified through the triage process. On busy days our schedule can fill quickly. Our reception will always try to provide you with an indication of when you are likely to be seen, and we will initially confirm an indicative consult time for you when you first contact us (in person or over the phone). If you can call ahead on 03 5445 5690 we can give you a better idea of when you will be seen on the day and assign an indicative consult time for you that day. By assigning an indicative consult time we can ensure you will not lose your place in the queue on the day, but also allow you to do others things, or remain in the comfort of your home until your consult, rather than having to spend long hours in a waiting room. Please be aware that consult times are indicative, and may be slightly delayed depending on the needs of other patients on the day. Please also be patient with us, sometimes our clinic can get very busy with new patient inquiries - particularly at the start of the day. Please wait, will will attend to you as soon as we can.
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Other Services
If you need care from another provider the Bendigo - Medicare Urgent Care Clinic team will provide you with the appropriate referral/s and guide you to where you can receive these services in the local community. Dorevitch offer pathology services from the same site as the Bendigo Medicare Urgent Care Clinic. Bendigo Health provide after hours medical imaging services to support patients of the Bendigo - Medicare Urgent Care Clinic. Bendigo UFS Pharmacies on the Corner of View and Barnard Streets provides after hours care 7am to 11pm, seven day per week to Bendigo and the local region and 9am to 9pm on public holidays. They also have a nurse available for non-emergency consultations most days of the week Contact Nurse-On-Call on 1300 60 60 24 if you want to speak to someone over the phone or need advice on whether you should seek further medical help. Help is available 24 hours a day, 7 days a week. You will be connected to a registered nurse for immediate, expert health advice. For urgent care from home or anywhere, Virtual Emergency Care is a free 24/7 service that connects you to an emergency doctor or nurse from your computer or mobile. Virtual Emergency Care is delivered by the Victorian Virtual Emergency Department (VVED). Families can get 24/7 support by calling the Maternal and Child Health Line on 13 22 29. This is a telephone service staffed by qualified Maternal and Child Health nurses. The telephone line provides over-the-phone information, advice and referral to all families with young children (from birth to school age).
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Ongoing Care
Depending on your needs, sometimes you may be asked to return to the Bendigo - Medicare Urgent Care Clinic to finalise the care provided for your urgent need. It is important to understand that the Bendigo- Medicare Urgent Care Clinic is not a service to replace your regular GP relationship. Bendigo - Medicare Urgent Care Clinic can assist you with urgent care but is not able to service your ongoing care needs. All patients seen by a Bendigo - Medicare Urgent Care Clinic GP will be discharged back to their regular GP once their urgent care needs have been attended to. If you do not have a regular GP the Bendigo - Medicare Urgent Care Clinic Reception team may be able to advise of local clinics that are taking new patients – please ask at Reception, but be mindful that a shortage of doctors in the community does mean it can be hard to find a new GP or clinic taking new patients.
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Help us to help you
Your feedback helps us to enhance the quality of our services for the whole community. The Bendigo - Medicare Urgent Care Clinic is funded by the Commonwealth and Victorian State Governments, through Murray Primary Health Network. Use the QR code above to complete a Victorian Government Patient Feedback form to tell them about your experience. ​ Customer feedback is an essential in helping us deepen our understanding of your experiences with our products and services. The Bendigo - Medicare Urgent Care Clinic and its partners are committed to listening to your feedback and incorporating your suggestions about this important community service. Your feedback can help ensure that we keep building the service the community needs and demonstrate the value this service provides to our local community.
Patients with Respiratory Symptoms
If you have respiratory symptoms and wish to visit the Bendigo - Medicare Urgent Care Clinic, please call ahead on 03 5445 5690.
Please also be aware that you may be asked to return to your car or wait outside if you have respiratory symptoms until one of our clinical team can see you safely.
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We do isolate potentially infectious patients to protect other members of the community and our staff and to limit the spread of infection.
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If you have respiratory symptoms or are potentially infectious you will be seen in our purpose build isolated assessment area.
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This is an important precaution we take to help minimise the risk of other patients becoming infected inadvertently.
Prescriptions
The Bendigo - Medicare Urgent Care Clinic does not prescribe Schedule 8 medications (or benzodiazepines).
Bendigo - Medicare Urgent Care Clinic GPs can prescribe medication necessary to manage your urgent medical condition, but please continue to see your regular GP for routine prescriptions or chronic medications.
The Bendigo - Medicare Urgent Care Clinic is operated by Bendigo Primary Care Centre and partners with Bendigo Health.
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The Bendigo - Medicare Urgent Care Clinic is funded by the Commonwealth and Victorian State Governments, through Murray Primary Health Network.
